FAQ

Manufacturing custom clothes especially as a start-up apparel brand is a complex process in the big and competitive industry of apparel. There are many questions and many considerations you may have as a new apparel entrepreneur. Our Frequently Asked Questions (FAQ) can answer some essential and basic questions regarding apparel manufacturing and our company ‘Zega Apparel. Therefore, our FAQ page will assist and help you in answering your basic queries about our products, services, company policy, etc. Please make sure you check our FAQ page thoroughly before contacting us.

 

1.What is the minimum order quantity for your apparel manufacturing services?

We provide the service of smaller minimums orders of 50 pieces per design to apparel companies and brands all over the world. So they can start their company with their unique designs and market them to get more orders. This small quantity also avoids sampling hassles for brands that want to order more, but first need to check the market for their designs.

 

2.What is the duration of order receiving?

Zega Apparel gives 17 business days timeframe to all clients but it is only a rough standard estimate. Usually orders take that long to complete because we go through all the details with the clients during the process, and get their print approvals, stitching approvals and wait time is added because of lack of communication maintained or incomplete tech pack submitted that increases confusions. We prefer to satisfy the client by both quality of the apparel and the timeliness of the order process, but this part requires your cooperation and that is why it is good if everything that we ask for is timely replied from the customer end. The duration of order receiving also depends on the quantity and process complexity of the order.

 

3.Do you have any work discounts services or programs?

Zega Apparel offers quantity discounts and promotional discounts that are seasonally introduced for our regular customers. by quantity discount we means the more overall garments you order of the same design, the less each individual garment will cost. If you are trying to order only 30 or 50 shirts, try increasing your quantity of shirts to 100, 200, or even 500. And see the difference in price per piece.

 

4.Can I order a sample before ordering?

Yes, you can order a sample before ordering. Pre-production samples are produced in the exact same way as all the garments will eventually be produced on large-scale production. If you would like a sample before putting in an actual production order, we can accommodate your request during production but we will have to charge for the sample shipment and ask you to make a reasonable deposit to ensure that you are serious with the ordering of the same garment. We provide both prototyping and sample production services.

 

5.What will happen to my order if I failed to approve the sample?

If you fail to reply or approve any sample e-mailed/sent to you within a month, your order will automatically be put on hold, and will restart when we receive your approval.

 

6.Is your website apparel catalog all you have?

The website list is not our complete selection of customizable apparel products. Cut and Sew Apparel has partnered with several apparel suppliers, we have access to numerous type of products and materials. If you do not see what you want, please let us know and we will arrange it according to your order. We manufacture high quality customizable products exactly according to our client’s specifications.

 

7.Can I bring my own garments to Cut and Sew Apparel for embroidery, screen printing, or other services?

No, you cannot bring your own raw material or garments. Because, we work on creating the apparel from the scratch, we offer you 100% quality assurance on all the products we manufacture. So that, when you order your custom made clothes we can assure you high-end quality products. Further our production takes place in Pakistan, so it is expensive for a customer to ship the fabric, and more cost effective to buy it from here. 

 

8. Do you send proofs prior to apparel production?

Yes, you will always receive a proof of your order from Cut and Sew Apparel before it is put into production. We do not print, embroider, sublimate, or create anything without your express or written approval, we will try to show as much pictures as you want until you are satisfied and gives us a go ahead with the production.

Therefore, kindly review your proofs carefully and approve your order summary within 24 hours of your payment. Look over all at the information mentioned within the proof, carefully review the images, and request changes with anything you are not pleased with. And if you need changes made in your garments, immediately let us know upon the order receipt of your proof within 24 hours.

If you do not need any changes to your proof, then reply to the e-mail and let us know that you approve your proof for production. We do not move forward with production order until we have received written approval of a proof from our client.

 

9.How long does it take to get back to me regarding a quote or other contact?

With latest communication application, like Whatsapp and Viber, you are always connected to your Relationship manager here at Zega Apparel . A dedicated Relationship Manager is assigned to you, who is responsible to work with you from design to delivery of your garments. We try to make the communication as effective and timely as possible like within 24 hours to three to four days excluding weekends, holidays, and other closures.

 

10.How long does it typically take to restock an order?

We have a fast order turnaround system. If a product sells much faster than expected, quick restock is possible. The 17 working days timeframe is a standard rough estimate given to all clients because orders do not take that long to complete. The order turnaround depends on the details of a given project like the quantity of order, process of production, services rendered and the complexity of the order. But restocking within 2 months, will enable us to give you a low time frame over all , and since we don’t have to go through the approvals again the timeframe is shortened automatically.

 

11.When does the clock start for my order turnaround time?

The turnaround time starts from the day you approve the order summary that will be sent out to you within 24 hours of your payment. Therefore, thoroughly review the order summary as no changes can be made in it once it is forwarded to the production department.

 

12.How can I make sure my order is not delayed?

We are always more than happy to give you an update on the status of your order. We believe that our customers should be aware of how their garment is being made, so we also give our customer a live broadcast of production on request. We will also inform you about any delays in the process of production if there are some issues, because all the garments are cut and sew products with diversified options, there is a possibility of delay in arranging fabric that is particularly not a running fabric.

 

13.Can you do rush orders?

Yes, we do provide the service of rush order. Just indicate that your production order should be rushed when you are ordering. Because, if you have submitted an order and then ask for it to be rushed, there is a chance our schedule of production will not allow us to fulfill your order as requested on the rushed time. There is a rush fees which is calculated by the day.

 

Order Changes

 

14.What if I want to add additional garments after I have already placed an order?

You can add garments within three days of placing your order. It all depends on the order type and how much time has passed. Once the period of adjustment has passed which is three days, we are unable to make quantity adjustments to your order.

 

15.What if I want to cancel my order?

You can cancel an order within 3 days once the payment is made.  If the garments that you have ordered have passed the 3 days period and have been sent for production then a cancellation charge of 40% of the order value will apply.

 

Payment

 

16.When is payment due?

A deposit of 50% is required before production begins for orders over $1,000. The balance of your order is required before we release your finished products to you. For orders under $1,000, the payment is due in full before production begins.

We do not begin production on an order until a 50% deposit or a full payment has been completed. Under any circumstances, we additionally do not release finished goods without receiving the full payment.

 

17.What kind of payment will you accept?

We accept payments from Credit cards, Debit cards, Bank Checks, Money Orders, and Cash.

 

Shipping

 

18.Can you give me an estimate of shipping cost?

The cost of shipment would depend mostly on your ordering quantity and the product type, the prices we quote are inclusive of shipment and hence when you send us the designs for a quote, we would be able to give you an actually cost inclusive of everything.

DHL, FedEx and Sky net Courier worldwide are our primary carriers for shipping and delivery. DHL and FedEx Priority mail may take up to four to five days to arrive and DHL Parcel Post can take two week to arrive within USA or Canada and up to two-three weeks to HI and AK. We might also use different courier services which seem best for the delivery location.

 

After Receiving an Order

 

19.What should I do if there is an error or issue with my order?

If there is an error or issue with your order contact us immediately. Your 100% satisfaction is of the utmost importance to us. Zega Apparel is a professional apparel manufacturing company. We have several standards, policies and procedures in place to assure our high quality. But, we are human and mistakes sometimes happen. If there is a misprint, error, or issue with your order, we will work to correct mistakes, mishaps or errors that have occurred. Your satisfaction is of extremely important to us.

 

20.What should I do if I want to re-order?

Please contact us directly through email or on our toll free number. You can also contact your relationship manager.

 

21.Will I pay the same amount on a re-order?

No, you do not have to pay certain charges on re-ordering from Zega Apparel. For instance, if you have paid to have your logo digitized into AI format, or if you paid screen set-up fees or if you paid to have your artwork vectored. These fees will not be charged again when you re-order with Zega Apparel.

 

Contacting Zega Apparel

22.How do you prefer to be contacted?

We unanimously prefer any form of communication e-mail contact or phone call at Zega Apparel. But e-mail is more reasonable because of several reasons. The most important reason that we prefer e-mail is because there is much less room for error. Phone calls are verbal and there is no record of the written contents of a phone call only that a phone call occurred. With e-mail, both you and the employees of Zega Apparel have the full power to review the conversation. This is advantageous to both parties – both Zega Apparel and you will benefit from written records.

 

23.Can I have a contact number?

You can call us at our toll free number +1-888-912-4359 from USA or Skype, from outside you can use +1520-902-7004 or  you could simply leave an e-mail at info@Zegaapparel.com and our Customer Service Representative will contact you to provide further details.

 

24.How should I contact you for an urgent update of order I have already placed?

You can contact us directly. If your request is urgent that is in the case of an emergency feel free to email us at urgent@zegaapparel.com , This triggers an email to all the staff members in sales and production department, but that too is conditional for example, if something has already been produced so we cannot re-produce it with the changes.When you are requesting a status update on your order always have your invoice number mentioned.

 

25.How can I check my order status?

You can call us at our toll free number or you could simply leave an e-mail at info@Zegaapparel.com and our Customer Service Representative will contact you to provide further details.

 

26.What are your hours and days of operation?

Monday to Friday, from 9 AM to 5 PM, Eastern Time.

Saturday 9AM to 2Pm Eastern Standard time.

 

27.Can we meet to discuss my apparel project in USA or Canada

Our offices in Canada and USA, are for the purpose of backend work, and we do not take orders from there, they are actually distribution channels, but if your order is above 10,000 Pcs, then we will arrange our relationship manager to meet with you in Mississauga, Ontario Canada , Or Phoenix Arizona USA, or Dubai UAE, Or Pakistan.

 

28.Why do I Receive an email from Zega Apparel when I did not subscribe?

Zega Apparel is an international apparel manufacturer. We respect your right to choose which email you want to receive or not, we collect data from our tradeportals where you signed up yourself , but still if you do not wish to receive our emails, you can tell us and we will remove your email address from the mailing list. Privacy Policy.

 

29.Does Zega Apparel share my personal information with anyone else?

Absolutely not, we do not share your personal information with anyone else. Your personal information will never be sold, given, or otherwise transmitted to a third party. We are fully committed to protect your privacy. However, we are legally bound to reveal information, including personal information of our clients, if the law enforces it.

 

30.Can you e-mail me, contact me, or otherwise get in touch with me regarding a clothing piece I am interested in creating?

Yes. But before talking to you, we want you to send us the basic information about your order to save time. For example, if you are interested in Cut and Sew Manufacturing, speaking with a representative before submitting your information like CAD, mock-up, and/or tech-pack is essentially pointless.

We need a lot of information to answer any questions you may have. It may seem like a broad, easily-answered question to you but it actually hinge on several factors, depending on the service you choose.

We can gather the specific, relevant information about your product, your garment, and your project, and give you one accurate and right answer hand-tailored to your piece, situation, and finances.

 

31.Do you have any garment quality policy?

Yes, we are proud to introduce our policy of 100% quality guarantee for all our products. We offer 100% quality assurance and not a single piece is going to be defective. If you order 100 pieces, you will get 100 pieces which are accurate as per your description. Our 100% quality guarantee policy includes:

1.No whole in any fabric/garment.

2.No lose threads.

3.No stitching errors.

4.100% preshrunk.

5.No stains.

6.No printing mistakes.

7.According to provided sizes with 1 inch tolerance.

8.Quality packing.

 

32.Do you organize any marketing or promotional activities for the client?

Yes, we offer various methods to promote the business of our customers which result in more sales for the customer and allowing us to make more production for them in return. Because, we believe in mutual growth of the client and the company. We refer our clients to the customer by doing promotional activities for the client, with their Clothing Brand Name and other contact details publically available for them.

 

33.Do you have a non-disclosure policy?

Yes, we have a non-disclosure policy. Normally, we have our previous work as our portfolio on the website. But, we can remove it from the website on special notices if the other party doesn’t want us to disclose their designs.

 

34.Do you have any refund policy?

We provide our customers with strict quality-controlled goods without exemption according to Zega Apparel quality standard. Once the customized goods have been shipped, we do not accept any refunds or returns at all. So you can ask for pictures, video conference or you can visit our website to check the orders quality.

You can make any changes on the garments as long as the order is with us, but once it is shipped, we can still make the changes but you will have to pay for the shipment and re-shipment of the garments.

 

For more information, you can contact us at info@zegaapparel.com or through our Global Area Sales Manager:

This is to confirm my affiliation with the website

Murtuza Ahmed Khan

Global Area Sales Manager - ZegaApparel

Contact Number:

+92-334-039-4186 (For Local Customers)

+1-888-912-4353 EXT: 113 (Toll Free For US/Canada)

+1-520-704-9002 (For customers worldwide)

High Quality Products:

Quality products with quantity.

Minimum Order Quantity:

Leveling the Play field

Effective production:

Efficient Process

Dedicated Customer Service

You matter to us